Privacy Notice

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Details of how and why we use personal information

We take the privacy, including the security, of personal information we hold about you seriously.

This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you. 

In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’. 

We are only able to use your personal information for certain legal reasons set out in data protection law.  There are legal reasons under data protection law other than those listed below, but in most cases, we will use your personal information for the following legal reasons: 

Contract Reason: this is in order to perform our obligations to you.

Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests. 

Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound by. 

Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons. 

Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time.  If you do wish to withdraw your consent.

Sometimes we may anonymise personal information so that you can no longer be identified from it. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes.  Because this is grouped together wither other personal information and you are not identifiable from that combined data we are able to use this.  

We will only hold your personal data for how long is necessary will depend upon the purposes for which we collected the personal information and whether we are under any legal obligation to keep the personal information.  We may also need to keep personal information in case of any legal claims.

You can contact us  to request a copy of our retention policy which sets out how long different types of personal data will be kept for.

Our website may contain links to third party websites.  If you click and follow those links, then these will take you to the third-party website.  Those third-party websites may collect personal information from you, and you will need to check their privacy notices to understand how your personal information is collected and used by them.

We do not sell or trade any of the personal information which you have provided to us. 

We may update this privacy notice from time to time.  This version was last updated on 10/02/2025.

We have appointed Richard Drakeford as our Data Protection Officer. You can contact him via the Contact Us page.

If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO).  

Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position.