how we meet the Standards

Definition: Ensuring that care is delivered with compassion, dignity, and respect.
How Re-Pat meets this standard.
Re-Pat's clinicians are compassionate and patient centred. They actively listen to patients’ concerns, involve them in decision-making, and ensure they are treated with dignity and respect.
Managers, with their experience in healthcare settings, know how to cultivate a caring work culture, fostering positive interactions between staff and patients. This creates an environment where empathy is prioritised in care delivery.

Definition: Ensuring that care is provided in a way that improves people’s health and well-being.
How Re-Pat meets this standard:
Re-Pat hires clinicians with clinical expertise and up-to-date knowledge, which ensures that the care provided is based on the latest research, best practices, and evidence-based guidelines. This ensures that the treatment patients receive is effective.
The managers’ experience in healthcare allows them to design and implement effective training and development programs, ensuring that staff have the necessary tools to provide high-quality care.
Re-Pat is committed to monitoring and evaluating the outcomes of care, ensuring continuous improvement in patient health.

Definition: Ensure that people are protected from harm and that the care environment is safe.
How Re-Pat meets this standard:
Re-Pat employ clinicians who are highly qualified and skilled, ensuring that patient care is delivered competently. This reduces the likelihood of errors and ensures safe treatment protocols.
The managers, with real experience in healthcare workforce management, understand the importance of staffing levels, training, and safety protocols. They can ensure the team is well-equipped to maintain a safe working environment, ensuring patient safety.
Regular safety audits and risk assessments are conducted by experienced managers to identify and address any potential hazards.

Definition: Ensuring that care is tailored to meet people’s individual needs and preferences.
How Re-Pat meets this standard:
The clinical staff at Re-Pat work to understand and respond to the unique needs of each patient, creating personalised care plans that cater to individual preferences and requirements.
Experienced managers are well-equipped to handle patient feedback, resolve concerns swiftly, and make adjustments to care delivery when necessary. They ensure that the service is flexible and responsive to patients' evolving needs.
Re-Pat is committed to providing timely care, minimising delays, and ensuring that patients receive the necessary services without unnecessary waiting.

Definition: Ensuring that the leadership and management of the service are effective and support high-quality care.
How Re-Pat meets this standard:
Re-Pat's leadership team consists of managers with real experience in healthcare management, who bring a wealth of knowledge to ensuring the service operates efficiently and effectively.
These managers establish clear goals, maintain transparent communication with staff, and foster a positive organisational culture. They understand the importance of leading by example and creating a supportive environment where all team members are motivated to deliver the highest standards of care.
Re-Pat's leadership also ensures that there are regular reviews and improvements in service quality, patient care, and operational efficiency.